Made-to-order

All MTO items are made by hand and are therefore unique, some details may vary

Fabric used by our Designers for MTO items is subject to availability and there may be differences in the colour, texture and composition of fabrics used

If a customer orders more than one MTO item from numerous designers, please note this order will not be sent collectively. Each item in the order will be sent individually by each designer once made. Each package could therefore be subjected to local import fees, VAT and handling charges depending on where the customer is based in the world.

LUNCH CONCEPT LTD is not responsible for the payment of duties import fees, VAT and handling charges on orders once placed at www.lunchconcept.com

Prices

Prices of all items sold on www.lunchconcept.com are liable to change at any time. This does not affect orders that have already been placed before the price change

If you purchase an item before it is reduced, we are not obliged to honour the newly reduced price for you, nor are we required to price match an item you may see cheaper elsewhere

Orders

LUNCH Concept and all stocked Designers are not held liable for any purchased items once they are dispatched. This includes MTO items.

Once an order is placed and an Order Confirmation has been sent to the customer,  it cannot be guaranteed that any details of the order can be amended. This includes the delivery address, size and order quantity.

Promotions

Promotional sales may exclude selected items, pre-orders, MTOs and the purchase of e-vouchers.

Pre-order

If you order a pre-order item, it will not be shipped immediately. The estimated shipping time is listed on your Order Confirmation and on the specific product page. We are unable to provide exact dates but will contact you if we become aware of delays. Your pre-ordered item will be shipped separately. We are unable to cancel any pre-orders once made

Giveaways

Items won on give-aways or other competitions that LUNCH Concept may run, cannot be returned